Indrajith Jayadevan

I'm

Cybersecurity Technical Support

About

I'm Indrajith Jayadevan, an IT professional with a strong background in Cybersecurity, Technical Support, Network/Security Operations, IT support, IT Infrastructure Management and Technical Support. My expertise includes alert monitoring and triage, Incident Response, and System Administration, with hands-on experience in network operations and technical support


Driven by a passion for cybersecurity, I’m currently working on AegisHive, a personal project focused on AI-powered adaptive security monitoring. The goal is to explore how machine learning and automation can enhance threat detection and incident response, making security monitoring more efficient and scalable. My ultimate dream is to release it as an open-source tool, enabling the community to contribute and help expand its capabilities.


I’m always looking to learn, experiment, and build innovative solutions in the information Technology space.

Cybersecurity Analyst & Technical Support Engineer.

Information Technology Engineer with 4+ years of professional experience. Certified in CompTIA Security+, Palo Alto, AWS, ISC2 and Cisco CyberOps, with proven expertise in balancing security postures with operational efficiency.

  • Phone: +1437 431 8660
  • City: Toronto, Canada
  • Degree: Bachelor's in Computer Science, Postgraduate in Cybersecurity
  • Email: indrajith.jayadevan@protonmail.com

My career bridges network/security operations and technical support, ensuring robust protection without compromising system.

Years of Professional Experince

Projects in Enterprise Environment

Hours Of Support in ITOC

Succesfull Outcomes in IM/IR combined

Technical Expertise

Combining cybersecurity vigilance with robust opertional support capabilities

SIEM Solutions (Splunk/QRadar) 90%
Network Troubleshooting 100%
Scripting & Automation (Bash/Python) 70%
IT Infrastructure Management 100%
Vulnerability Management 90%
Security Compliance (NIST/ISO) 75%

Additional Competencies:

  • Network/Security OPerations
  • Software Testing
  • Digital Forensics
  • IDS/IPS Configuration
  • Cloud Security (AWS/Azure)
  • Incident Management
  • Operating Systems
  • OWASP
  • Containerization
  • Technical Support Operations
  • Incident Response
  • MITRE ATT&CK Framework
  • ITIL Processes
  • Windows/Linux Administration
  • Change Management
  • Risk Assessment
  • Escalation Management
  • Cloud Operations
  • Wireshark/Packet Analysis
  • Vulnerability Scanning
  • Technical Documentation
  • Project Collaboration
  • Endpoint Security
  • Alert Monitoring
  • Identity & Access Management
  • Reporting
  • DevOps

Education and Professional Experience

My journey in technology and cybersecurity has been shaped by both academic learning and hands-on experience. From formal education to real-world problem-solving in IT and security roles, each step has strengthened my expertise and passion for the field..

Education

Postgraduate in Cybersecurity

Loyalist College, Belleville, ON

Bachelor of Science in Computer Science

University of Kerala, India

Certifications

CompTIA Security+

CompTIA

AWS Certified SysOps Administrator

Amazon Web Services

PCNSA

Palo Alto Networks

Ethical Hacker

Cisco

Microsoft Certified Professional

Microsoft

Certified in Cybersecurity (CC)

ISC2

Professional Experience

Service Technician

June 2023 - Present

HCA, Canada

  • Documented activities, including issue identification, resolution, and performance metrics, using internal applications and task management platforms
  • Engaged directly with customers to address concerns, provide updates, and ensure satisfaction with services provided
  • Communicated findings, progress, and recommendations effectively to clients and stakeholders, supporting collaboration and informed decision-making

Junior IT Technician Intern

Jan 2023 - Oct 2023

Micro Computer Consulting Inc, Canada

  • Identify any security vulnerabilities in client IT environment, installed and mainataned patches & updates
  • Configured protection against hacking and other threats, protecting systems and data
  • Configure new servers/workstations for clients, backup/reload/recover data
  • Managed and maintained critical security infrastructure, including firewalls and EDR solutions, ensuring continuous protection

Operations Engineer

Sep 2018 - Dec 2021

Flytxt Mobile Solutions Pvt Ltd, India

  • Monitored and prioritized alerts, coordinating response efforts across internal teams and external service providers
  • Provided real-time support for business-critical applications, troubleshooting issues and ensuring smooth operation
  • Developed and maintained scripts using SQL for data operations and report generation
  • Conducted comprehensive systems maintenance, performance tuning, and optimization
  • Assisted in development and testing of internal systems monitoring and adminstartion tools

Service Desk Associate

Mar 2018 - Aug 2018

Flytxt Mobile Solutions Pvt Ltd, India

  • Acted as the primary liaison for clients and on-site engineers
  • Maintained clear and concise documentation of ticket assignments, updates, and resolutions
  • Collaborated with cross-functional teams to escalate and resolve complex or high-priority incidents

Services

I offer a range of professional IT and cybersecurity services, from securing systems and networks to optimizing configurations for peak performance. Whether it's OS hardening, network setup, data recovery or technical support, I ensure reliable and secure solutions tailored to your needs.

Network Support

Comprehensive network support, including setup, configuration, troubleshooting, and performance optimization.

Data Recovery

Retrieve lost, corrupted, or accidentally deleted files from various storage devices.

Cybersecurity

Specialised cybersecurity services, including Vulnerability Scanning, system hardening, pentesting and proactive defense measures

Computer Repair

Professional computer repair services, including hardware diagnostics, software troubleshooting, system optimization, component replacements and performance upgrades

Training

Tailored user training services, including software usage, cybersecurity awareness, troubleshooting techniques, and best practices to enhance productivity and safety.

Technical SUpport

Customised technical support services, including software troubleshooting, system optimization and user assistance to ensure seamless IT operations and minimize disruptions.

Blog

This section is still under integeration and deployment, will be available soon

Tech Specs

This isn't another WordPress site - it's a handcrafted security lab hosted on deliberately legacy infrastructure. Built on a Pentium G3250T system, this environment serves as an ongoing study in practical vulnerability management.

Known architectural risks (Spectre/Meltdown CVE-2017-5754) are preserved as intentional attack surface for:

  • Testing real-world exploit mitigations
  • Analyzing hardware-based vulnerabilities
  • Developing defense strategies for legacy systems

Production countermeasures include: Kernel Page Table Isolation (KPTI), strict process isolation, and compile-time retpoline protections - reducing exploit viability by 83% per internal benchmarks.

Bare Metal Hosting

  • Dedicated Ubuntu Server
  • Intel Pentium
  • Hybrid Storage Tier

Security Stack

  • AWS DDoS Failover Setup
  • Certbot SSL
  • Suricata Intrusion Prevention
  • Cloud Backups

Tech Stack

  • Nginx Load Balacing
  • Compliance and Auditing - OpenSCAP, ClamAV, AIDE
  • Moniroting & Logging - ELK Stack
  • GitHub CI/CD Pipeline